Black Swan, Ravenstonedale, Cumbria

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The Black Swan holds a pivotal role within the small remote community of Ravenstonedale, being a hotel, restaurant and public house. After many years of decline Mr and Mrs Dinnes purchased the hotel in July 2006, and have invested around £150,000 restoring the building and developing the business. The business provides valuable local employment for 3 full-time and 9 part-time staff, and it has always been the aim of the owners to provide as many services as possible. There are currently no community services in Ravenstonedale, and the hotel provides a meeting place and holds many community events and fund raising activities for the village. The parish of Ravenstonedale has 570 residents, and 107 people are aged 65 and over (Source: 2001 Census). The final grocer shop closed some 7 years ago, and the nearest shops are at Kirkby Stephen (4 miles) and Tebay (6 miles). This means that local residents, particularly the elderly, infirm, and those with no transport have to travel to Kirkby Stephen for the most basic groceries. The Parish Council have been very supportive of the creation of a new village shop, and many local people (and visitors to the area) consistently commented that the lack of a shop in the village is a frustration. This anecdotal evidence, supported the need for a shop, and demonstrated local support for the new service.

The main catalyst for the project was a 50% financial contribution from Cumbria County Council, through the Cumbria Rural Infrastructure Programme (CRISP), which helps rural communities retain and create services. CRISP covered half the costs of converting a room at the pub into a shop selling groceries, including local produce and some local crafts. The shop is a small scale, cost-effective development, which has converted an existing ground floor bedroom adjacent to the car park, and has good disabled access. The room was in good condition, with basic services installed, and the work included the removal of a partition wall and ensuite bathroom, plastering and decorating, and installing shelving, fridge and freezer and sales area. New signing was also provided. The work was project managed by the owners, completed on budget and within a very short time-scale of around 8 weeks.

The shop has strengthened the community role of the hotel and added to the quality of life for local people; particularly those who are find it difficult or are unable to travel to local shops further afield. The shop has created new employment opportunities for local people, providing 4 part-time jobs. The shop sources all goods locally, and the fresh food section sells only local produce, supporting local suppliers. The increased turnover in fresh goods has also helped to improve the overall buying power of the business. There have also been real environmental benefits. A customer survey found that the shop has saved locals driving around 100,000 miles a year, equating to a reduction in CO2 emissions of 33 tonnes.

Total project capital costs £12,460.00
Applicant contribution £6,230.00
Cumbria County Council CRISP grant contribution £6,230.00


UPDATE: October 2013

In October 2013 the Black Swan expanded its service for the local community with daily lunchtime meals for the Ravenstonedale Primary School.

All meals are now provided freshly made and delivered by The Black Swan using locally sourced ingredients. On some days the children will even go to the pub to eat their lunches and in the summer they hope to have barbecues and eat outside.

Louise Dinnes was approached six months ago by a new head teacher at the school. She was concerned about the quality of the children’s meals. Louise explained: “The standard of the food was poor and it was costing over £2,500 just to deliver them to Ravenstonedale. On top of that they were served in plastic ‘prison’ trays with dinner on one side and pudding on the other.”

After careful planning with menus and consultation with parents the school meals were developed with the pub’s head chef, Kevin Hillyer – a father of two whose five year old is also at the school. Both the pub and school were keen to introduce an educational element to the menus and have come up with ‘Try it Friday’ where the children try new fruit and vegetables. The first week they introduced asparagus with great success. Kevin said: “We have done four different menus and if they don’t like what’s on the menu they can have something else.”

The cost of each meal is £2.25 a head and as Louise said: “It just about covers our costs.” But she added: “It’s never been about making money on schemes like this; it’s always been about supporting our local community. At the end of the day, they come back and support us.”


UPDATE: September 2015

Sadly the dedicated shop at the pub/hotel closed in September 2015.

Louise and the team had to move the shop facility into the hotel.  Louise explained: “We were unable to support the service any longer as a stand-alone shop. Please be assured that all the basics, including groceries, stamps, medicines etc, along with milk, newspapers & local gifts etc are all still available from the hotel.”